COMPLAINT BOOK

The Hotel has manual complaints book. By December we will implement the digital complaints book.

CONSUMER CONFLICT ARBITRATION CENTER IN MADEIRA

Geographic Area: Contracts concluded in the Autonomous Region of Madeira

Limit Amount: 30 000,00 Euros

Cost: Free

Average resolution time: 30 days

Information: Customer Service: Business days from 8.00 to 20.00h

Contacts:

Postal Address: Rua da Figueira Preta, n.º 10, 3.º andar
9050-014 Funchal

Phone: 00351 291 750 330
Fax: 00351 291 750 339

Email: centroarbitragem.sras@gov-madeira.pt